Frequently Asked Questions

Quick answers about pricing, browsers, payments, refunds, account access, and support.

1) Can I have a different price to match the exchange rate in my country?

All pricing is in US dollars (USD). Unfortunately, we do not offer different pricing based on each customer's country.

2) Which browsers work best?

We recommend using the latest version of Google Chrome for the best user experience. While many customers use Safari and Firefox without issues, we sometimes see oddities with outdated versions. We do not support browser versions more than 5 years old or Internet Explorer.

3) My payment is being declined. Why is that?

Many credit/debit cards have online purchase restrictions. If your card is declined, please contact your credit card company to authorize the purchase. All payments are securely processed through Stripe — we do not store any credit card information on our servers.

4) How do I update my payment method?

We do not store credit card information. All payments are processed securely through Stripe at the time of purchase. For new purchases, you'll enter your payment information during checkout.

5) I can't remember my password. What do I do?

Click Sign In from the menu, then click Forgot Password. Enter your email address and you'll receive password reset instructions via email.

6) How do I change my password?

Once signed in, select My Account → Password from the menu to change your password.

7) What is your refund policy?

  • Books and Courses: Non-refundable once purchased
  • Cohort Mentoring (10–20 participants): 80% refund available if you withdraw after the first session (20% retained for administration costs)
  • 1:1 Mentoring: Non-refundable once sessions begin

8) My video doesn't play back smoothly. How can I fix this?

Video playback depends on your device, browser, and internet connection. Try:

  • Using Google Chrome (recommended)
  • Ensuring a strong internet connection (minimum 10 Mbps)
  • Refreshing your browser
  • Using a different device