Privacy Policy

This Policy applies to information we collect online via the Website and in connection with our Services. It does not cover third-party websites or services that we do not control.

ManOS Group Pty Ltd is an Australian company. We provide coaching, workshops, and digital educational materials that support personal and professional growth.

Personal Information you provide: name, email address, billing details, and any information you submit when registering, purchasing, or contacting support.

Service Data: program registrations, coaching session details (administrative metadata), and digital product access history.

Questionnaires & Assessments: responses you choose to provide (which may include general lifestyle or health-related information). Journaling and assessment features may be optional and can include an encryption option where offered.

Technical Data: IP address, device and browser type, pages visited, time on site, and cookies or similar technologies. We may add analytics/advertising pixels in the future.

Payment Data: handled by our payment processor (e.g., Stripe). We do not store full card numbers on our servers.

We use information to:

• Provide, operate, and improve the Services (legal bases: contract, legitimate interests).
• Process payments and fulfill purchases (contract).
• Communicate about your account, bookings, schedules, and updates (contract, legitimate interests).
• Provide customer support and respond to inquiries (legitimate interests).
• Maintain security, prevent fraud, and comply with legal obligations (legal obligation, legitimate interests).
• Run analytics and measure performance (legitimate interests; consent where required).
• Send service-related emails; optional marketing only with appropriate consent and opt-out controls (consent, legitimate interests).

We may use cookies and similar technologies to operate the Website, remember preferences, and analyze usage. You can control cookies through your browser settings. Where required, we will present a consent banner for analytics/advertising cookies.

Categories may include: strictly necessary, performance/analytics, and (if enabled) advertising.

We do not sell your personal information. We share information with trusted service providers who process data on our behalf, including:

• Payments: Stripe (payment processing and fraud prevention).
• Hosting/Infrastructure: Heroku and AWS (application hosting, storage, backups).
• Email Delivery: Mailgun or our own email services (transactional communications).
• Analytics/Performance: e.g., Google Analytics or similar (if/when enabled).

We may disclose information if required by law, to protect our rights or users, or in connection with a merger, acquisition, or asset transfer.

Your information may be processed outside of your country of residence. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses for EU/UK transfers).

We retain personal information for as long as necessary to provide the Services and for legitimate business or legal purposes (e.g., tax, accounting, fraud prevention). If operations cease, we will provide at least 6 months’ notice for users to export their data where feasible.

We use industry-standard measures to protect information. No system is 100% secure, but we take reasonable steps to safeguard data, including limiting access to authorized personnel and using encryption in transit. Optional encryption may be offered for specific journaling or assessment features.

GDPR (EU/UK) Rights: access, rectification, erasure, restriction, portability, and objection. Where processing is based on consent, you may withdraw consent at any time.

CCPA/CPRA (California) Rights: right to know/access, correct, delete, and non-discrimination. We do not sell or share personal information as defined by the CCPA/CPRA.

To exercise rights, contact support@getmanos.com. We may verify your identity before responding to requests.

The Services are intended for individuals aged 18+. If you are under 18, use is permitted only with parental/guardian consent. If you believe a minor has provided personal information without consent, contact us and we will take appropriate steps.

We send service-related emails (e.g., confirmations, schedules, receipts). Optional marketing is limited and only sent with appropriate consent. You can unsubscribe at any time via the link in our emails or by contacting support.

Transactions are processed by Stripe. We do not store full credit card numbers on our servers. Your use of Stripe is subject to Stripe’s terms and privacy policy.

We may update this Policy from time to time. Changes take effect when posted on the Website. If changes are material, we will provide additional notice where required by law.

Questions or privacy requests:

Email: support@getmanos.com

ManOS Group Pty Ltd — Australia (Victoria)